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When we talk about security, we don’t just mean protecting the transmissions between your computer
and our systems. We do far more to help safeguard your information.
Our security measures
We have an integrated system of industry best practices and technologically advanced safeguards that includes:
- SSL and encryption
- Firewall
- Monitoring
- Automatic logout
SSL and encryption. We use an industry-standard technology called Secure Sockets Layer (SSL)
on our account services websites to encrypt the information flowing between your computer and our servers.
Encryption works by scrambling words and numbers before they travel across the Internet so they can’t
be read or altered.
Several levels of encryption are available. A higher number indicates more secure communication.
Browsers that support 128-bit encryption or higher currently offer the best protection.
Firewall. A firewall is a combination of hardware and software
deployed to control the information that can pass from the Internet into our internal systems and servers.
Firewalls enforce a set of rules intended to bar intruders and viruses from gaining entry.
Monitoring. We continually monitor our systems for evidence of
attempted break-ins. Our monitoring methods combine internal resources and security companies we pay to
help safeguard your information.
Automatic logout. The automatic logout is intended to protect
your account information from passersby if you’re interrupted and leave your computer before logging
out. Typically, you’ll be automatically logged out 20 minutes after your last click in a secure session.
Security measures you can take
You can take numerous actions to increase your Internet security. Some basic security
measures are listed below, but we encourage you to also read through the security topics listed in the
navigation menu on the left.
- Use a browser with 128-bit encryption or higher. .
- Make sure you’re on a secure page.
- Log out and close your browser.
- Clear your cache.
Use a browser with 128-bit encryption or higher. To enter the account service areas
of our site, your browser must support minimum 128-bit encryption.
Make sure you're on a secure page. When viewing account information
online, you’ll know that the information being transmitted is being encrypted and secure if the
“locking” symbol of your browser shows a closed lock. Your browser will always display this
lock in the same location. Typically, it’s in the lower right of the browser window, but not all
browsers show it in the same place. Find it on your browser and always check for it in that location when
inputting or looking at confidential information.
You can also look at the address box (URL) to see whether http:// has changed to https://.
The “s” indicates your connection is secure. However, you can’t trust this indicator alone if
you’ve clicked an email link because some “phishing” scams have managed to fake the
“https” to make the URL look secure.
Log out and close your browser. If you leave a computer
without logging out and closing your browser,
someone else could use the browser’s back button to view information you entered.
The user ID and password you use to access account information on your country specific
Franklin Templeton website are protected separately by our site’s security, which clears them from
your browser as soon as you’ve logged in.
Clear your cache.
As an additional precaution after visiting any secure site, you may wish to delete any page images your
browser stored to your hard drive. These page images are called “cache.” Your computer uses
cache to make your experience faster by loading images from your hard drive rather than downloading them
repeatedly from the website’s server. Your browser’s Help section should have instructions detailing
how to clear your cache.
Security threats are ever changing
We use intensive testing procedures and other safeguards to verify that customer information
is protected. But no security system is foolproof. Please be sure you’re comfortable with our security
measures before accessing your account online.
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